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CRM Enterprise
SAP and On-demand CRM
Posted on April 18th, 2006
On-demand CRM is a hot
thing these days!
As webpronews puts it best:
On-demand solutions offer good value to the
customers, which is why companies such as Microsoft and Oracle are now joining the established players such as
Salesforce.com.
On-demand CRM provides enterprises with the opportunity to concentrate on their core-competencies and
let the hosted provider take care of the maintenance and technical aspects. According to research firm IDC, the on-demand CRM
was of $ 4.2 billion in 2004 and will rise to $ 10.7 billion by 2009.
As against on-premise solutions, on-demand
solutions are easier and quicker to install. The process of installing and deploying a traditional CRM can be a long-drawn
process that may take anywhere between nine to twenty-four months. It begins with the purchasing of the required hardware,
enlisting the help of professionals for configuring the hardware, setting up a data center, configuring routers, and making
arrangements for backups.
TAGGED under:
Simulations for Telecommunications
Posted on September 19th, 2005
More details here:
http://justinlyonandsimulation.blogspot.com
Simulation
Science specialists work with clients to build a custom simulation of the problem being studied to assist decision-makers in
seeing the complexity of the situation so they can 'rise' above it and focus on activities that benefit the entire
company.
For a telecom we build a simulation tool that enables the future performance of the company to be
estimated based on the implementation of different Customer Management strategies.
We pulled together the
resources to support:
- A process to gain a shared understanding of the drivers, issues and potential options
- A simulation that can quantify and trade off competing options
Customer Management strategies will
impact on the telecom's performance as measured by KPIs. However the KPIs should not be viewed as independent.
