SAP and On-demand CRM

On-demand CRM is a hot thing these days!

As webpronews puts it

best:

On-demand solutions offer good value to the customers, which is why companies such as Microsoft

and Oracle are now joining the established players such as Salesforce.com.

On-demand CRM provides enterprises with the

opportunity to concentrate on their core-competencies and let the hosted provider take care of the maintenance and technical

aspects. According to research firm IDC, the on-demand CRM was of $ 4.2 billion in 2004 and will rise to $ 10.7 billion by

2009.

As against on-premise solutions, on-demand solutions are easier and quicker to install. The process of

installing and deploying a traditional CRM can be a long-drawn process that may take anywhere between nine to twenty-four

months. It begins with the purchasing of the required hardware, enlisting the help of professionals for configuring the

hardware, setting up a data center, configuring routers, and making arrangements for backups.

mySAP does

not provide functionalities such as quotation management, generation of product forecasts, customization capabilities for

adding new fields and menu items. On the positive side, mySAP offers a fairly lenient contract that requires commitment for

only 18 to 24 months from the customer. Clients can cancel their contracts and gain a complete refund without any penalty,

the on-demand mySAP will have an upgrade cycle of 90 days, which is more frequent as compared to the on-premise version. The

on-demand version of mySAP is available at $ 75 per month for a minimum of a 100 users.

href="http://news.google.com/news/url?sa=T&ct=us/2-

3D181503585&cid=1105523724">Can SAP Catch Up in On-Demand CRM? - Intelligent Enterprise -

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