On-demand CRM is a hot
thing these days!
As webpronews puts it best:
On-demand solutions offer good value to the
customers, which is why companies such as Microsoft and Oracle are now joining the established players such as
On-demand CRM provides enterprises with the opportunity to concentrate on their core-competencies and
let the hosted provider take care of the maintenance and technical aspects. According to research firm IDC, the on-demand CRM
was of $ 4.2 billion in 2004 and will rise to $ 10.7 billion by 2009.
As against on-premise solutions, on-demand
solutions are easier and quicker to install. The process of installing and deploying a traditional CRM can be a long-drawn
process that may take anywhere between nine to twenty-four months. It begins with the purchasing of the required hardware,
enlisting the help of professionals for configuring the hardware, setting up a data center, configuring routers, and making
arrangements for backups.